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Startup companies and Business Plans
May 25th, 2010 by viru

Wikipedia defines a Business Plan as:  “A business plan is a formal statement of a set of business goals, the reasons why they are believed attainable, and the plan for reaching those goals. It may also contain background information about the organization or team attempting to reach those goals.”

I believe in ‘planning’ since my childhood.  That’s why I started my venture “HomePLANguru.com” where I do PLAN for my customers who wish to get their dream home.

When I started my venture, I also prepared a Business Plan.  But even after 3 years, none of the ‘action items & outputs’ that I defined in that matched my ‘actual action items & outputs’.  Even when my action items matched to some extent with the actual, my ‘planned output’ and ‘actual output’ didn’t match even 5%.  Then I had this discussion in Twitter and hence this article.

I wanted to analyze this objectively rather than subjectively.  Let’s start with the basics of planning.

Any plan has three things: INPUT , ACTION and OUTPUT.  For a given input if you do some actions you may get some output.

During my college days, I used to first take the syllabus book and ‘PLAN’ how to go about reading.  I’ll plan to read the ‘toughest chapters’ first and easiest at the end.  In between I’ll plan for revision of completed chapters.  This plan really worked during my college days because INPUT (i.e. syllabus) was very clear, ACTION (i.e. reading during the available time) was very clear and OUTPUT (i.e. marks in examination) was obvious.  I got distinction in my B.Tech. ”UNKNOWNS’ were almost nil during my college days.

During my ‘regular job’ days, I used to plan my work with a diary.  The inputs were almost clear, action items were also to a great extent clear and Outputs were 90% clear to me (the remaining 10% was dependent on many external factors which I didn’t have control over).  I was successful in my ‘regular job’ (i.e. got promotions & increments at the right time) as I followed my plan.  In a regular job, the ‘UNKNOWNS’ were very very less because almost everything was clearly visible even before planning.

During my entrepreneurial journey now, almost everything (i.e. INPUT, ACTION and OUTPUT) is unclear.  One may be surprised and may ask me, “Why the heck did you start your business when everything is unclear?”

There are two types of business: “Predictable Business” and “Unpredictable Business”.

Having a grocery shop is “Predictable Business” (to a great extent).  The reason is, you know what to buy and keep in the shop, what the customers are buying, change the inventory based on demand, sell the goods at a predefined price and get a predefined margin.  Total success depends on location of the shop, how long you keep the shop open, how nicely you talk to the customers and understanding the inventory items which sells most. For example, a grocery shop guy near my locality is selling water more than grocery items because the demand for water is more now.

Many of my friends from ‘regular job’ who started their own venture are into “Unpredictable” business because ours are innovative concepts which doesn’t exist in the market.  Many of us are changing all the three parameters  (i.e. INPUTS, ACTION ITEMS and OUTPUTS) every now and then.  There can be no single plan to which we can stick to for 6 months at a stretch.  It changes almost every month.  The reason for this, I believe is that, even though we can plan for the INPUTS and ACTION ITEMS, the OUTPUTS doesn’t match as planned.  Because of this, we keep changing the INPUTS and ACTION ITEMS.

Then I realized one thing:  Instead of spending time on updating/modifying the Business Plan, if I focus on action items; one day the Inputs, Action Items and Outputs will become more predictable and then Business Plan for such a ‘predictable’ business will make sense.

This doesn’t mean that we don’t have any plans and work completely in a random way.  We have very short term plans.  The model is different during this start-up stage and hence the “Business Plans” are not very helpful during this time (other than showing it to VCs for funds).

I can think of this curve which contains effort for preparing Business Plan on Y-axis and Stage of the Company in X-axis.

Graph showing Business Plan Effort vs Stage of CompanyI believe that during start-up stage and ‘very-big’ stage, very less effort should be put in preparing the business plan (and NOT zero effort!).

PLEASE NOTE: I may be totally or partially wrong in my opinion in this article.  But better to explain what is in my mind and get inputs from experts who read this, isn’t it?

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5 Responses  
  • Dorai Thodla writes:
    May 25th, 2010 at 3:12 am

    I think there are different levels of plans. I think a high level plan can be useful. Let me explain.

    Before you start your business you need to understand a few things:

    1. Who is your customer and how are you going to approach them? – identifying the target customer(s)
    2. How many of them are there? How will they know you exist? What are they doing today without your product/service to help them? Why should they change to use your product service? – marketing/message
    3. How much effort will you spend identifying, convincing these prospects and turning them into customers? Sales funnel and cost of sales
    4. How much will you charge them? How will you justify, if needed their ROI?
    5. How long will it take you to get the first set of customers to make you break even?
    6. What help do you need to do 1-5? How much will it cost?
    7. How are you going to find that money? Yours? Investors? How will you justify spending that money (lost salary, opportunity cost if it is your own and return on investment and risk if you take money from others)

    So you need to think about all these things. 1-4 is a Marketing/Sales Plan. 5-7 is the operations plan. I left out development (if any) plan.

    You need to note this down some where. You need to think about it. You need to constantly validate it. You need to change it based on your conversations. Some of your initially assumptions may be different than your observations.

    So this is your business plan. A guidepost. It is not one of those things that is full of spreadsheets and projections (even though they may help). It could a one page note. It could be a presentation that you may want to show a few people.

    Whatever it is, it is not a straight jacket. It is no different than the design diagrams you draw or high level psuedocode that you write before developing a piece of software. It is a thinking tool.

    I never really wrote a business plan. In fact, in most of the cases, I never even thought about all these things. I built a product, gave it away free and when I got enough interested people, started charging. But I would do it different now. In fact, that is what I am doing with my current product. Built a concept prototype, showing it to people and asking questions.

    • viru writes:
      May 28th, 2010 at 12:34 pm

      “I never really wrote a business plan” … this is where the idea of my article started. I had seen many good entrepreneurs spending too much time on their idea implementation (rather than on other overhead activities), making it a success and then prepared the Business Plan when it picked up (for growth stage). This is what you have also done.

      Your explanation is amazing. I agree with you, Ram & Khushnood Naqvi’s comments. This article is just to provoke people and get inputs about ‘Practical Business Plan’. Thanks a lot.

  • Ram writes:
    May 25th, 2010 at 3:44 pm

    Viru

    Good start to analyzing the need for a biz plan. I sincerely believe you need to have a goal to “succeed” because success is defined reaching your goal! If you don’t have one, either you are a Gnani deriving complete satisfaction from just the effort or you need urgent help! Unless you even have a faint idea of where you want your business to be in 1/3/5 years, you can as well forget about success. Even a goal of staying in business for a reasonable time period is a biz plan :-)

    Based on my complete lack of entrepreneurial experience (!), i’ll say that people who understand their business will have the following in mind as part of their biz plan, apart from the three things you mention:
    1. Risks and Assumptions

    An alternative way to approach biz plan is to iteratively follow these steps:
    start with your goals -> design the actions -> estimate Inputs -> Factor in Risks and Assumptions -> Assess output -> Re-assess goals …

    The iteration period will depend on your business. The detail of the planning will depend on the amount of clarity you have. Obviously, there is diminishing returns beyond a point and you will realize where that point is as you increase your planning effort.

    I still believe – If you fail to plan, you plan to … :-)

  • Khushnood Naqvi writes:
    May 27th, 2010 at 7:19 pm

    Nice way of putting it Viru. Looks like you were in a flow, while writing this.

    I agree with you by and large. To use my own terminology, Any plan is based on assumptions and dynamic sets of variables( e.g. target traffic, target no. of clients, tying up with the needed biz partners and so on). And assumptions often are wrong also (dynamic variables) change.

    So I guess, if everything else changes, so should the plan. I would say, that ‘plan’ also will take various meanings here. I think a “TO-DO” list for a give day (or a week) is also a plan.

    Basically the ‘plan’ should be increasingly loose & flexible, the longer the duration it is for.

    We can think of it as a continuum:
    At one end, is the plan for a day/week, which is highly specific. In the middle you have, plan for a quarter, which is more likely to not change unless, there is some event (it can be a +ve or -ve event).

    6 monthly or yearly plan in a Startup, I guess only serves as a communication between employees as to which direction the company will be moving. Its more of a guideline, for all to align their current-short-specific plans with the long term plan (which is more of a set of goals & vision where we want to see ourselves).

  • Birla writes:
    May 28th, 2010 at 1:40 pm

    IMHO great business are built on instincts and execution is what needs planning specially when you get into a more predictable part of your unpredictable business. BTW instinctive thinking does not mean lack of thought but a firm belief in few key assumptions which may or may not be so obvious to all.

    Another issues with making “plans” is that we get lost in formats and data instead of thoughts and innovation. Don’t plan with excels and MS Project but think hard, really hard.


 

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